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Tuesday, 28 January 2014

FW: Omega 409

 

 

 

Your enquiry:- Email sent            28/01/2014 16:54:12             Omega 409        Upto 3 yrs          Regularly          "When I turn the power on, the power light comes on but I have no power on the console (screen) I have checked the wire that runs from the motor to the console and it looks ok, if I connect them half way the treadmill starts to incline and decline so I think there maybe a problem with the console itself?

What would you suggest?

Thanks"

 

 

Reply:-

 

Dear K

 

Thanks for your enquiry. I’m the Treadmill Engineer and I’ll do my best to assist you.

 

It sounds like a problem with the console especially if it’s not lighing up. You could also check the transformer at the MCB – if this has come disconnected it could be that there is no power getting to the console. If you’re stuck we can send an Engineer for a diagnosis which is £69+VAT.

 

Please let me know how you wish to proceed. If you wish to book yourself in for a visit, we have an online booking form or you can reply to this email with your full address and I will make the arrangements for you! We are currently working on a 7-10 day lead time to arrange a visit.

 

I look forward to hearing from you.

 

The Treadmill Engineer

Northwick Associates Limited

27 Aintree Road

Keytec 7 Business Park

Pershore

WR10 2JN

www.northwick.eu

 

Dreamfitness D1000

 

 

Your enquiry:- Email sent            28/01/2014 10:32:33    Dreamfitness D1000       

 

Just after some advice concerning a Dreamfitness d1000 treadmill around 4 years old. It is slipping badly when in use and it has gradually got worse over the past few months. If I step hard on the belt, it can almost stop! I have sprayed silicon spray under the belt as advised, and tightened up the screws at the back of the belt a lot. These screws are extremely tight now! Where do I go from here? Shall I slacken the screws right off and start again? It seems worse after being put in the folded position and being unfolded again. Any tips would be gratefully received. Thanks. N.       

 

 

Reply:-

 

Dear N.

 

Thanks for your enquiry. I’m the Treadmill Engineer and I’ll do my best to assist you.

 

I recommend you check the drive belt (motor to front pulley). You may also need to slacken off the running belt once you have fixed the problem as this should not be overtightened. A full service may be the answer which we can do if you need it!

 

Please let me know how you wish to proceed. If you wish to book yourself in for a visit, we have an online booking form or you can reply to this email with your full address and I will make the arrangements for you! We are currently working on a 7-10 day lead time to arrange a visit.

 

I look forward to hearing from you.

 

The Treadmill Engineer

Northwick Associates Limited

27 Aintree Road

Keytec 7 Business Park

Pershore

WR10 2JN

ww.northwick.eu

 

Saturday, 25 January 2014

Who's doing your Gym Inspection?


 APPROVED GYM INSPECTION SPECIALISTS
 
Health and Safety law requires all gym operators to maintain their gym equipment to a safe standard. An easy way to ensure you comply with this legislation is to have your kit inspected and  maintained periodically by a gym repair specialist. 
 
But how do you know that the person issuing your inspection certificate is qualified to do so? In other words, if it came to it the crunch and you needed to demonstrate in a court of law that you have had your equipment adequately maintained, would your gym inspection certificate be worth anymore than the paper it is written on?
 
In the UK, the fitness repair industry is largely unregulated. There are trade organisation such as UK Active who provide a useful point of reference but so far as implementation of standards and safe working practices goes, there is nothing. There are the original equipment manufacturer’s (OEM’s) who design and build equipment and the more well-know manufacturers would be deemed to have sufficient expertise when it comes to underwriting your gym inspection certificate. However, many gyms contain a mixture of equipment from multiple manufacturers and it’s just not practical to obtain an inspection certificate from every manufacturer to cover your whole gym!
 
This is where independent repair specialists can provide a solution. These people are used to dealing with all kinds of equipment; any age, any condition, any make and any model. They can have good detailed knowledge of mechanical and electrical/electronic systems and will be familiar with a range of different potential failure modes. So far so good! The problem is that anyone with a van and a toolbox can adopt the title of “Technician” or “Engineer” when in fact, they may be better qualified as a Butcher, Baker or Candlestickmaker!
 
Fortunately, there is a way to navigate through such nomenclatures.
 
For example if your gym repair specialist a sole trader, you could ask for his/her credentials. You would expect that they would have some kind of Engineering or technical background, apprenticeship indentures or Higher National Diploma for example, perhaps relevant experience in the repair service sector or a track record in with a manufacturing organisation. They should also be able to provide you with at least a couple of references that you can check out to help validate their claimed expertise.
 
If you are dealing with a Company then you can also enquire about their recruitment and training policy; how do they select and train their “Engineers”? A quick bit of internet research may also reveal details about who owns the Company, their client base and reveal some real-life customer reviews. You can also look to see if they are members of any relevant trade organisation. In the UK you can contact “The Fit Group” and “UK Active” both of whom have approved supplier databases.
 
Ultimately, you should look closely at the signature on your gym inspection certificate and ask yourself whether that person is (a) qualified to be signing the document and (b) has the relevant authority to do so. As a guide, I would suggest that the person signing your certificate should be a professional Engineer (such as a “Chartered Engineer”, “Incorporated Engineer” or “Engineering Technician”) and a member of a nationally recognised Engineering organisation such as The Engineering Council, The IET or The IMechE and that they are currently holding a senior position within in their organisation such as Owner, Director, Partner or Quality Manager.
 
Anything less should ring alarm bells!
 
You have been warned.
 
The Treadmill Engineer  BEng (Hons), MIET, Chartered Engineer
 

Tuesday, 14 January 2014

can I test my treadmill motor using a drill battery?

Your enquiry:- Can I test my DC treadmill motor using a battery from a drill?

 

Reply:-

 

No.

 

The drill battery does not have sufficient voltage or current to properly test the motor and so cannot test motor torque (rotational power). You’ll need a variable DC power source of approx 180VDC* and up to 12A to fully test a treadmill motor which most people do not have access to! It’s a job for a professional.

 

*Note that voltage and current required for motor may be different for non-european regions.

 

www.northwick.eu

Northwick Associates Limited

27 Aintree Road

Keytec 7 Business Park

Pershore

WR10 2JN

 

FW: Proform 560hr belt slipping

To: northwickassociates.treadmillengineer@blogger.com
Subject: Proform 560hr belt slipping
Importance: High

 

 

Your enquiry:-  I've bought a second hand treadmill but When using the treadmill the belt slips. I've tightened the screws at the end of the running deck but it hasn't made any difference.    

 

 

Reply:-

 

It could be the drive belt slipping or perhaps the machine could do with good service. There are lots of factors such as belt lube, belt tensions and pulleys which can give this problem so I’d recommend a full service if you’re not sure what to do.

 

Please let me know how you wish to proceed. If you wish to book yourself in for a visit, we have an online booking form or you can reply to this email with your full address and I will make the arrangements for you! We are currently working on a 7-10 day lead time to arrange a visit.

 

I look forward to hearing from you.

 

www.northwick.eu

Northwick Associates Limited

27 Aintree Road

Keytec 7 Business Park

Pershore

WR10 2JN

 

FW: POWERJOG treadmill problem

 

To: northwickassociates.treadmillengineer@blogger.com
Subject: POWERJOG treadmill problem
Importance: High

 

Your enquiry:- The machine +led indicator increases speed on its own will ,quite rapidly, making it unuseable, i have changed the data cable,checked the motor for sparking in the dark (brushes), checked all visible connectors,When jogging you can see the speed + jogger flashing on to increase the speed , it then gets to a fairly high pace & then achieves flat out speed in no time. While i know the machine is quite aged if possible i would like it repaired, of course i do not know if the spares or pc boards are still available for this machine.

 

 

Reply:-

 

In addition to what you have already checked, It could be that you have a sticking membrane keypad (check to see if the indicated speed also increases on the display), an erratic speed sensor (clean it out) or the motor controller could be breaking down (extreme but possible). I’d recommend a diagnosis visit as this will at least ensure the machine is thoroughly diagnosed before you make any decisions. For info parts are still available but they are becoming rare and there’s no sale or return option on self diagnosed spares.

 

Please let me know how you wish to proceed. If you wish to book yourself in for a visit, we have an online booking form or you can reply to this email with your full address and I will make the arrangements for you! We are currently working on a 7-10 day lead time to arrange a visit.

 

I look forward to hearing from you.

 

www.northwick.eu

Northwick Associates Limited

27 Aintree Road

Keytec 7 Business Park

Pershore

WR10 2JN

 

FW: Tunturi E85 bike - no resistance

 

To: northwickassociates.treadmillengineer@blogger.com
Subject: Tunturi E85 bike - no resistance
Importance: High

 

Your enquiry:- The bike appears to have no tension when pedalling i.e.it is freewheeling.Checked cable going into back of display unit -it is ok.When pedalling no speed etc shown on unit.Is it just the belt that could have gone -not sure how to open base to check.           

 

 

Reply:-

 

You may need a special tool to remove one of the crank arms to get inside. You can get these from Halfords for about £20. Alternatively, we can do a diagnosis which will include removing the covers, finding the problem and working out a solution as to why it has come off (assuming this is the problem!). If the bike is 10 years old or more then the belt could have failed due to old age or general wear and tear – these can be easily replaced but it can be difficult getting the correct size belt as often the belt identification marks rub off.

 

Please let me know how you wish to proceed. If you wish to book yourself in for a visit, we have an online booking form or you can reply to this email with your full address and I will make the arrangements for you! We are currently working on a 7-10 day lead time to arrange a visit.

 

I look forward to hearing from you.

 

www.northwick.eu

Northwick Associates Limited

27 Aintree Road

Keytec 7 Business Park

Pershore

WR10 2JN

 

FW: Trimline T335HR belt slipping


To: northwickassociates.treadmillengineer@blogger.com
Subject: Trimline T335HR belt slipping
Importance: High

 

 

Your enquiry:- "When i stand on the mat it keeps sticking to the belt we have tried tightening it and aligning it but it still keeps sticking.

 

 

 

Reply:-

 

It could need a drop of silicone oil or it could be a problem with the motor drive belt which can be tightened – these things are all covered on a full service if you are not sure what to do yourself. The trimline is a nice machine so a full service would be worth considering especially if its never had any TLC!

 

Please let me know how you wish to proceed. If you wish to book yourself in for a visit, we have an online booking form or you can reply to this email with your full address and I will make the arrangements for you! We are currently working on a 7-10 day lead time to arrange a visit.

 

I look forward to hearing from you.

 

www.northwick.eu

Northwick Associates Limited

27 Aintree Road

Keytec 7 Business Park

Pershore

WR10 2JN

 

Horizon Paragon 408 keypad problem

To: northwickassociates.treadmillengineer@blogger.com
Subject: FW: Horizon Paragon 408 keypad problem
Importance: High

 

Your enquiry:- Horizon Paragon 408     

 

We have a home gym with the above treadmill - unfortunately the 'Start' button has stopped working and we wanted to have this repaired. Could you please contact us either on email so we can have this fixed asap?

                                                                                                                                                                            

 

Reply:-

 

It could be that there is a loose connection on the ribbon cable in the console or it may be that the membrane keypad is failing. Either way, I would suggest a diagnosis as being the pace to start. Ribbon cable connections can be fixed quite easily fixed but a new keypad would be more expensive

Please let me know how you wish to proceed. If you wish to book yourself in for a visit, we have an online booking form or you can reply to this email with your full address and I will make the arrangements for you!

 

 

www.northwick.eu

Northwick Associates Limited

27 Aintree Road

Keytec 7 Business Park

Pershore

WR10 2JN

 

Thursday, 2 January 2014

Life Fitness 95T motor controller fault finding advice

 

 

Machine:

 

Life Fitness 95T 

 

 

Original Enquiry:

 

Dear Treadmill Engineer, I'm looking for help to repair this treadmill.

 

Everything seems OK except that the motors do not move at all (belt and incline). Controller board is A080-92343-0000 Rev. B. It has no burnt fuses or components, board looks fine, IGBT module seems to measure fine with the multimeter (no shorts or openings or differences between its sections). Test menu shows all as ""OK"" but still the motors do not move.

 

What would you check first in this scenario? Thank you!

 

Sincerely

 

M

 

 

Treadmill Engineer Reply:-

 

Dear M

 

Thanks for your enquiry.

 

I would test the wiring and safety key circuit first. If these are ok then in my experience, this kind of fault is usually a failed controller. We do not tend to perform testing on the controller or IGBT as the results can be misleading or inconclusive especially when testing in-circuit. Instead, I would check the motor windings and resistance of windings to earth and if necessary get the motor refurbished by a rewind specialist if there is any doubt (ideally you should test the motor with an insulation tester rather than a multimeter and you should find that winding resistance to be 2-3 ohms and there should be no leakage to earth). If the motor is faulty the new controller will fail again!

 

Also check the running belt and platform for wear before you change the controller. A lack of lubrication and belt wear will cause the controller to fail due to excessive current. For information, the incline motor will not normally operate unless the running belt is turning first, however, you can also test it with a meter or even power it directly to check it operates.

 

If you are happy that the wiring, safety circuit, motor, running belt, and platform are ok then the problem will most probably be with the motor controller.

 

Also some 95T treadmill were built for domestic use (even though the treadmill looks the same as the full commercial version) and these machines have controllers which are not suitable for prolonged use such as in a gym – you’ll need to check the part numbers with Lifefitness to find out whether you have a domestic grade or commercial grade controller fitted.

 

I hope this helps and good luck!

 

The Treadmill Engineer

 

Northwick Associates Limited

27 Aintree Road

Keytec 7 Business Park

Pershore

WR10 2JN